# Designed To Talk — Full Documentation for LLMs

> Enterprise AI-powered omnichannel contact centre platform. UK-based. Serving businesses worldwide.

## Company Overview

Designed To Talk is an enterprise software platform founded in 2024 and headquartered in the United Kingdom. The platform provides AI-powered omnichannel contact centre solutions, enabling businesses to unify Voice, Video, Chat, Email, SMS, and Social Media communications through intelligent AI agents.

## Products & Services

### AI Agent Marketplace
- 119+ pre-built AI agents available across all major business functions
- Categories: Customer Service, Sales, Marketing, HR, Finance, Operations, IT, Legal, Healthcare, Education, Real Estate, Hospitality, Retail, Manufacturing, Logistics
- Each agent can operate via voice, text chat, video, or web interface
- Agents can be customised and trained on company-specific knowledge

### Omnichannel Contact Centre
- Unified platform for all communication channels
- Intelligent call routing and queue management
- Real-time agent monitoring and performance analytics
- Automatic call transcription and sentiment analysis
- Seamless escalation from AI to human agents

### AI Teams
- Multiple AI agents collaborate on complex business tasks
- Orchestrated workflows with automatic handoffs between agents
- Shared memory and context across team interactions

### Business Intelligence & Analytics
- Real-time dashboards for agent performance
- Customer satisfaction tracking (CSAT, NPS)
- Call analytics, response times, resolution rates
- Custom report generation

## Pricing

- Free trial available for all new customers
- Usage-based pricing model
- Plans: Starter, Professional, Enterprise
- Currency: GBP (£)
- Custom enterprise pricing available for large organisations
- Contact sales for detailed pricing: hello@designedtotalk.com

## AI Agent Categories

1. **Customer Service** — Inbound support, ticket management, FAQ handling, complaint resolution
2. **Sales** — Lead qualification, outbound calling, proposal generation, CRM management
3. **Marketing** — Content creation, campaign management, social media, SEO, analytics
4. **Human Resources** — Recruitment, onboarding, employee engagement, performance reviews
5. **Finance** — Invoice processing, expense management, financial reporting, compliance
6. **Operations** — Process automation, workflow optimisation, quality control
7. **IT Support** — Helpdesk, troubleshooting, system monitoring, security
8. **Legal** — Contract review, compliance checking, document analysis
9. **Healthcare** — Patient scheduling, triage, medical records, billing
10. **Education** — Student support, course management, tutoring, assessment
11. **Real Estate** — Property listings, lead management, viewing scheduling
12. **Hospitality** — Booking management, guest services, concierge
13. **Retail** — Order processing, inventory management, customer support
14. **Manufacturing** — Quality control, supply chain, maintenance scheduling
15. **Logistics** — Shipment tracking, route optimisation, warehouse management

## Integration Capabilities

- CRM systems (Salesforce, HubSpot, Zoho)
- Communication platforms (Twilio, Microsoft Teams)
- ERP systems
- Payment processors
- Custom API integrations
- Webhook support
- Zapier and Make.com compatible

## Security & Compliance

- Enterprise-grade encryption (end-to-end)
- SOC 2 compliance
- GDPR compliant
- Regular security audits
- Role-based access control
- Multi-tenant architecture with data isolation
- UK data residency options

## Technical Specifications

- Cloud-native platform
- 99.9% uptime SLA
- Real-time WebSocket connections
- RESTful API
- Supports 50+ languages
- Voice AI with natural language processing
- Machine learning model customisation

## Key Pages

- Homepage: https://designedtotalk.com/
- AI Agents: https://designedtotalk.com/ai-agents
- Pricing: https://designedtotalk.com/pricing
- About Us: https://designedtotalk.com/about-us
- Contact: https://designedtotalk.com/contact
- Help Centre: https://designedtotalk.com/help-center
- Partners: https://designedtotalk.com/partners
- Terms of Service: https://designedtotalk.com/terms-of-service
- Privacy Policy: https://designedtotalk.com/privacy-policy
- Blog: https://designedtotalk.com/blog

## Contact Information

- Website: https://designedtotalk.com
- Email: hello@designedtotalk.com
- Phone: +44 204 5203 520
- Country: United Kingdom
- Support: https://designedtotalk.com/help-center

## Social Media

- Twitter/X: @DTT2024
- LinkedIn: Designed To Talk
- YouTube: Designed To Talk

## Frequently Asked Questions

**What is Designed To Talk?**
Designed To Talk is an AI-powered omnichannel contact centre platform that unifies Voice, Video, Chat, Social, and AI agents to transform customer experience and business operations.

**How many AI agents are available?**
The platform offers 119+ pre-built AI agents across 15+ industry categories, each customisable to specific business needs.

**What communication channels are supported?**
Voice (phone), Video calls, Live Chat, Email, SMS, WhatsApp, Facebook Messenger, Instagram, Twitter/X, and more.

**Is there a free trial?**
Yes, a free trial is available for all new customers to experience the platform before committing.

**What industries does Designed To Talk serve?**
The platform serves all major industries including Customer Service, Sales, Marketing, HR, Finance, Healthcare, Education, Real Estate, Hospitality, Retail, Manufacturing, Logistics, IT, and Legal.

**Where is Designed To Talk based?**
Designed To Talk is headquartered in the United Kingdom and serves businesses worldwide.

**How much does Designed To Talk cost?**
Pricing is usage-based with Starter, Professional, and Enterprise tiers available in GBP (£). Contact hello@designedtotalk.com for detailed pricing.